SALES CONDITIONS
Through this online store you will be allowed to buy some of the items available in our stores. In addition, you can enjoy promotions, gifts and special offers, designed exclusively for you.
We invite you to review the general conditions that regulate the purchase of our products. The use of this Website constitutes your agreement to these general conditions.
PURCHASE GUARANTEES
The items offered meet the same quality and guarantee requirements as the products offered for sale in our establishments.
Each product is accompanied by the following data:
- Article name.
- Image/s of the article.
- Description of the article.
- Shape and size.
- Price.
PURCHASE PROCEDURE
a) The items to be purchased must be selected and added to the shopping bag by clicking on the corresponding icon.
b) You can continue with the purchase or consult it through the "detail" option of the order. This option shows the reference of the selected item, and the corresponding price with taxes and shipping costs if applicable.
c) Once the purchase is confirmed through the "process order" or "finish" option, you can select the payment method through PayPal or the indicated credit or debit cards. Other payment options will not be admitted.
d) The order form will request the personal data that will be incorporated into our database in order to be able to process the order and to facilitate the completion of your purchase. Remember that the personal data must be indicated with complete accuracy to avoid confusion or incidents in the shipment of the item(s) purchased.
e) Once the order form has been completed, it must be confirmed by clicking on "confirm order".
f) For payments by credit or debit card, the charge will be made online, that is, in real time, through the payment gateway of the corresponding financial institution, once it has been verified that the data communicated is correct. . In order to provide maximum security to the payment system, we use secure payment systems from leading financial entities in electronic commerce. In this sense, the confidential payment data is transmitted directly and in encrypted form to the corresponding financial institution.
For payment with credit cards, we only accept CES (Secure Electronic Commerce) transactions with the international 3D Secure protocol, distinguished by the Verified by Visa and MasterCard SecureCode labels. Secure Electronic Commerce is an initiative whose basic principle is to guarantee security in Internet transactions. When making the payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. Next, you will connect with the issuing bank, which will request that you authorize the operation by means of a personal authentication code. The operation will only be carried out if the issuing bank of the credit card confirms the authentication code. Otherwise, the transaction will be rejected.< /br> As a complementary measure to the "Secure payment" system and with the aim of collaborating in the prevention of fraud through the Internet, reserves the right to verify the personal data provided by the client and adopt the measures it deems appropriate (including the cancellation of the order) so that the purchased merchandise is delivered in accordance with the data that appears in the order.
Once the transaction is confirmed, an email message will be sent, with a description of the order, the personal data that has been communicated and the order number that guarantees that the purchase has been made correctly. The non-receipt of this message may be due to a transitory communication problem on the network or to a typing error in the email address provided.
g) If, at the time of issuing the order, our warehouse detects that there are no stocks of any of the products included in it, we will try to locate it. If this is not possible, the customer will be informed immediately. In addition, the amount of the item charged will be paid within a maximum period of thirty days.
TRANSPORTATION
The transport of the items purchased in will be made through a courier company and will be delivered within a period of between 1 and 7 business days.
To avoid incidents in the delivery (wrong addresses, inability to find someone at home, etc.), it is essential to correctly fill in the corresponding form, and it is essential to fill in the box relating to the contact telephone number.
The customs cost of shipments outside the peninsula will be assumed by the receiver of the product.
RETURNS
All returns must be made in their original packaging.
The change can be made by certified mail or with acknowledgment of receipt within 30 days of receipt sent to the mail: hello@naive.es
After receipt and verification of the product, the refund of the amount will be processed in the same modality in which it was paid. The return by certified mail or with acknowledgment of receipt will be paid by the client and in no case will returns made postage due be accepted.
RECOMMENDATIONS AND PRECAUTIONS
These are some of the precautions that we advise our clients to take:
- Do not provide anyone with the username or password.
- Do not write it down in easily accessible places: computer, agenda.
- Always use our SSL security system.
- Always disconnect the browser session after having accessed a security zone or having entered the user or password into the system.
